Return and Refund Policy

At ZN Beauty Cosmetics, we are committed to ensuring customer satisfaction. If there is an issue with your order, returns and refunds are handled according to the conditions below.

Return Eligibility

We accept returns for both defective and non-defective products. Items must meet the conditions outlined in this policy to be eligible for return.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. In such cases, we will offer a replacement or full refund. Return shipping costs for these cases will be covered by us.

Exchange Policy

We accept exchanges for eligible items only in cases where the product is defective or incorrect.

Product Condition

All returned items must be new, unused, and in their original packaging. Items must include all original accessories, labels, and packaging. Any signs of use may result in rejection of the return.

Return Window

You may request a return within 30 days of receiving your order.

Return Method

All returns must be sent back by mail using a trackable shipping method.

Return Shipping

For non-defective returns (such as change of preference), customers are responsible for return shipping costs. Return labels are not provided.

Restocking Fees

We do not charge any restocking fees on approved returns.

Refund Processing Time

Once the returned item is received and inspected, refunds are processed within 5 business days to the original payment method.

Contact Information

Business Name: ZN Beauty Cosmetics

Address: 138 Hametown Rd, New Freedom, Pennsylvania 17349, United States

Email: info@znbeautycosmetics.com

Phone: +1 (717) 562-0791